Private labeled Help Desk
Brand Our Service Desk As Your Own
If having the appearance of a dedicated internal support team gives your organization a competitive advantage, alven provides private labeled services.
For many organizations, being able to offer high quality technical support for customers, partners, and other parties is a competitive necessity. Our 24/7 Service Desk is highly customizable with a variety of options to provide your users with a unique IT service experience.
If your organization requires the appearance of a dedicated internal support team, alven offers several private labeled help desk options.
Private-Labeled Help Desk Options Include:
Custom automated system greetings
Custom live greetings
Custom email signatures with customer logos
Custom stylized email reports to all call-in users
Custom web portal with customer logo
Custom remote screen-sharing capability
Custom embedded customer satisfaction surveys
Our Service Desk is always available by experienced, certified professionals, ready to assist your organization – not call center agents.