Outsourced Help Desk
alven Help Desk Outsource Solution
Looking for Outsourced Service Desk Providers?
Turn to alven for immediate, help desk outsourcing services and start winning with IT.
alven offers comprehensive help desk outsourcing services to businesses requiring a full-service technical resource center, a 24 hours Help Desk or a part-time help desk. We also offer application support center and customer service desk solutions. No matter what type of help desk outsourcing services your business needs, we can provide you with a complete and customized turnkey solution based on your unique IT needs.
Powerful IT Support Made Possible with Help Desk Outsourcing Services
Our help desk outsourcing services allow your organization to benefit from the most highly-qualified, certified and technical engineers anywhere your team is located. You’ll never have to worry about recruiting, training, fulfillment, or other related tasks. Unlike other outsourced service desk providers, alven strives to deliver exemplary Managed IT Services at all times.
Expert Help Desk Outsource Services, Support and Solutions
The bottom line? alven has the people, skills and certified experience to provide comprehensive Help Desk Outsourcing Services, empowering you to concentrate on growing your business and succeeding with IT.
alven deploys an entire Outsourced Help Desk Support Infrastructure, including:
Access to certified, Europe-based Help Desk technical engineers
24/7 coverage capability and real-time monitoring
Online live support featuring remote technology
Online live support chat capabilities
Team leader and project manager provided
Complete trouble ticket tracking and reporting solution
Web-based incident reporting and status tools for end users
Tiered service levels and custom response requirements available
Optional shared operational control with your in-house Help Desk Team
On-site escalation support available
Branded customer satisfaction (CSAT) surveys
Help Desk Outsourcing Services
With the right Business IT Services in place, your organization can spend more time focusing on business development. Where other outsourced service desk providers fall short, alven delivers comprehensive support that helps businesses keep workflow running smoothly. We know how to provide help desk outsourcing services in a busy environment and we confident that we can run yours efficiently.