24/7 IT Help Desk Support
IT Issues Can’t Wait? Our 24/7 Help Desk Has Answers.
Need a live Help Desk to help resolve your IT problems?
Live 24/7 Help Desk Support keeps businesses running quickly and efficiently.
alven offers unlimited 24/7 Live Help Desk Support as a core feature in our Managed IT Services Plan. And, we guarantee when you call our Help Desk you’ll be speaking to a live technical consultant within 60 seconds. Let the professionals solve your problems so you can focus on growing your business.
This always-available resource is staffed with certified network consultants who are ready at a moment’s notice to assist anyone in your organization at any time.
Not all 24/7 Help Desk support is created equally. Our certified technicians are able to see exactly what is happening on a user’s computer screen and even take control of the computer when simple instructions are not sufficient enough to troubleshoot the problem. As a result, the Help Desk consultants at alven can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and Internet connection. Explore the benefits of having alven as your trusted Help Desk Provider below.
Benefits of alven 24/7 Help Desk Services:
Knowledgeable, certified, Europe-based engineers
24/7 coverage capability
Online live support featuring remote technology
Online live support chat capabilities
Team leader and project manager provided
Complete trouble ticket tracking and reporting solution
Web-based incident reporting and status tools for end users
Tiered service levels and custom response requirements available
Optional shared operational control with your in-house help desk team
On-site escalation support available
Branded customer satisfaction (CSAT) surveys
What is Live 24/7 Help Desk Support?
We understand the importance of your organization having immediate access to technical support. Our live 24/7 Help Desk Support means your organization, large or small, can rely on quality IT Help Desk Services 24 hours a day, 7 days a week, 365 days a year – including weekends and all holidays. Any time anyone in your organization needs IT help and support of any kind, one of our 500+ certified help desk consultants will be there to solve your support questions.
Fast, Europe-Based Support in the Language You Need
Since its inception, our 24-hour help desk services have been based in the Unite States. We understand how difficult it can be when you call other 24/7 Help Desk Support lines and cannot understand your consultant, let alone get the helpful answers you expect in a timely fashion. That is why we hold our consultants to a higher standard, As a result, when your organization calls our help desk, you can expect a response within 60 seconds in a language best suited for your needs.
24/7 Help Desk Support: Remote or Onsite
The 24/7 Help Desk Consultants at alven can resolve most desktop PC problems your organizationis experiencing as if they were standing right beside you. Our state-of-the-art support desk comes fully-equipped with the best technologies available to address and resolve your technology issues as fast as possible. We want to keep you winning with IT, and a slow resolution is not the answer.
However, if we cannot solve your issues remotely, we will schedule and deploy one of our certified field engineers to help you. In fact, with our Managed IT Services, we guarantee on-site resolution assistance to you and your organization next business day or sooner for technical issues that cannot be resolved remotely.
Rely on Our Help Desk Service to Keep Your IT Running
At alven, we truly pride ourselves in providing you and your organization with the fastest, most reliable IT support thanks to our help desk consultants and our 24/7 help desk support. Our goals are simple: to make sure your IT systems are always up and running securely, and, to make sure your business continues to win with IT.